Station guide
New Cross station
New Cross station serves off New Cross Road, New Cross. This page brings its practical station information together with links for planning and Delay Repay checks.
NWXThere is no step free access to platform D at New Cross station. This affects London Overground services.
The ticket office will be closed from Monday 24th August until Friday 11th September for refurbishment work. Additional staff will be available to assist with ticket enquiries during the closure.
Station facilities
- Step-free access
- B1, (refer to quick reference guide)
This is a category B1 station. Step free access from entrance direct to platforms C and D. Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
- Lifts
- Yes
- Toilets
- Yes
Platform C- Available during staffing hours
- Accessible toilets
- Yes
- Baby changing
- Yes
- Ticket office
- Yes
- Ticket machines
- Yes
- Contactless
- No
- Oyster
- Yes
- Smartcard validators
- Yes
- Waiting room
- Yes
Heated waiting Room on the platform only available up to 7pm
- Refreshments
- Yes
- Shops
- Yes
- Wi-Fi
- No
- ATM
- Yes
- Cycle storage
- Yes
- Cycle spaces
- 22
- Accessible parking
- No
- Bus connections
- Yes
- Taxi rank
- No
- Drop-off / pick-up
- Yes
- Staff help
- Yes
Ticket office hours
- Monday–Friday: 06:45–19:15
- Saturday: 06:10–20:00
- Sunday: 08:30–20:00
Facilities from the NationalRail Knowledgebase via Rail Data Marketplace. Station record updated 2026-08-04. Always check live accessibility information before travel.