DelayScout
How it works Contact us Send ticket My claims
Beta service · try it out

UK rail claim check

Late train? Let’s make it worthwhile.

Find delayed journeys. Build stronger Delay Repay claims. Search in seconds or forward your ticket. We’ll find the delay and package the evidence.

Check a journey Forward your ticket
  • Free to use. No fee or commission
  • You confirm before we submit
  • UK rail journeys
Illustration of a passenger train travelling through the British countryside Ticket in · evidence out

Start with the journey

Was your train worth claiming for?

Choose your stations and an approximate departure time. We’ll show trains departing during the following three hours.

Near enough is good enough. Leave return time blank for a one-way journey.
Always freeNo fee and no commission are deducted.
You stay in controlSelect the train and declare that you travelled before anything is submitted.
Paid to your bankDelayScout receives approved compensation and sends it directly to your saved UK bank account.

Travel the same route?

See what your usual trains could be worth.

Enter your season-ticket details and we’ll check the last seven completed days. See an estimated value before deciding whether to sign up.

See what you could claim

The email shortcut

Send the ticket now. Hear from us when it matters.

  1. 1

    Check or forward your ticket

    Search an approximate journey time, or forward the original ticket with its PDF, image or Apple Wallet pass attached.

  2. 2

    You confirm what happened

    Select the train and declare that you travelled or genuinely intended to travel on a cancelled service. We never guess or submit without this.

  3. 3

    We claim and pay you

    We package the evidence, submit to the relevant operator and send approved compensation directly to your saved UK bank account.

£25.50returned from five approved delays in one recent 28-day example

What that can look like

Meet Mrs X, a regular London commuter.

She makes about 40 rail journeys in a typical month. DelayScout identified five qualifying delays in this anonymised example, averaging £5.10 for each approved claim.

Illustrative anonymised example based on recent completed claims. Results vary by journey, ticket and operator decision.

Common questions

Before you send a ticket.

Is DelayScout free?

Yes. DelayScout is free to use, with no fee or commission deducted from your compensation.

Will you submit without asking me?

No. You select the train and complete a declaration confirming that you travelled, or genuinely intended to travel on a cancelled service, before we submit.

How far back can you check?

We check eligible journeys from the last 28 days. Claim deadlines vary, so send or search for a ticket as soon as you can.

Which tickets are supported?

The beta supports common UK rail tickets including Single, Return, Advance, Anytime, Off-Peak, split tickets, Flexi Season and conventional season tickets. Uncertain matches are held for your review.

Which train operators are covered?

DelayScout is designed for UK train operators. Some operator processes are completed manually while coverage grows during beta.

What if you cannot identify my train?

We ask you to choose the service or place the ticket into manual review. We do not submit a claim based on a guess.

How do I receive compensation?

The operator pays DelayScout under the authority in your declaration. We then send the approved amount directly to your saved UK bank account.

Do you handle ticket refunds?

No. DelayScout handles Delay Repay claims only. For an unused-ticket refund, contact the retailer that sold the ticket.